I am not a patient person. I am however a slightly neurotic one. I have two young boys. I have a husband who owns a construction business. I have a little laundry to do. Ha. I have a extra capacity Kenmore Oasis washing machine that I love. However, it has decided to spring a weird noise on me when it revs up to spin out our clothes. Hmmm. I bought an extended warranty due to the fact I have two boys and a husband. I called up and got an appointment. I was told they would be here today(SATURDAY???). I thought coming out on a Saturday was a little weird, but okay. I got my confirmation call last night, or at least my husband did. I was ready at 8:00 am, because that is when the service person could possibly be at my door. Somewhere between 8:00 am and 5:00 pm. Does anyone there scheduling an appointment realize what damage can be done to a clean house between those hours with two little heathens boys on site? Anyone, anyone? So I have been here waiting, because I was told if the service person was to call and I was to not answer, he/she would take it that I wasn’t home. It is now 3:00pm and the countdown is on. Will the washing machine get repaired today? Or will I be on the phone Monday morning trying to get someone to tell me why the repair person was a no show? The suspense is killing me.
This also leads into the story about my sewing machine being held hostage at a repair place. I was told that they had the part and that it would be fixed and that it would only cost me $100. Ok, I said go ahead. That was 3 and a half months ago. I have called the repair shop four times now. Each time getting a different story. First the part was there and I was next in line. Then I left a message which no one returned. Next the part wasn’t there, they must be waiting for it and then finally someone told me that they weren’t sure where my machine was- they couldn’t see it. I was then put on hold and a more authoritative voice came on the line and told me that she would get back to me on Thursday. That was a week ago and I have not heard from them again. Wait I lied, they sent me a flier to come to the shop and look at new sewing machines that were on sale for the holidays. Anyway… if you see a Brother CS-8060 wandering the streets. Take him home with you and let me know, I’ll come get him or pay for his trip home. GOD!!! I am calling the BBB.
